Starbucks Apologizes For Arrest of Black Two Men in Philadelphia

Starbucks Apologizes For Arrest of Black Two Men in Philadelphia.

After being met with backlash, Starbucks is apologizing for the recent events that led to two black men being arrested inside one of the coffee giant’s Philadelphia stores.

The Starbucks arrest video has racked up millions of views and shows Philadelphia police officers arresting two African-American men inside a Starbucks location.

Melissa DePino, who posted the video, wrote:

“The police were called because these men hadn’t ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing.”

Starbucks ceo: Reprehensible outcome in Philadelphia incident

Dear Starbucks Partners and Customers:

By now, you may be aware of a disheartening situation in one of our Philadelphia-area stores this past Thursday, that led to a reprehensible outcome.

I’m writing this evening to convey three things:

First, to once again express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right. Second, to let you know of our plans to investigate the pertinent facts and make any necessary changes to our practices that would help prevent such an occurrence from ever happening again. And third, to reassure you that Starbucks stands firmly against discrimination or racial profiling.

In the coming days, I will be joining our regional vice president, Camille Hymes—who is on the ground in Philadelphia—to speak with partners, customers and community leaders as well as law enforcement. Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology.

We have immediately begun a thorough investigation of our practices. In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices. The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks Mission and Values. Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome—the basis for the call to the Philadelphia police department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did.

We also will further train our partners to better know when police assistance is warranted. Additionally, we will host a company-wide meeting next week to share our learnings, discuss some immediate next steps and underscore our long-standing commitment to treating one another with respect and dignity. I know our store managers and partners work hard to exceed our customers’ expectations every day—which makes this very poor reflection on our company all the more painful.

Finally, to our partners who proudly wear the green apron and to customers who come to us for a sense of community every day: You can and should expect more from us. We will learn from this and be better.

Respectfully,

Kevin Johnson

ceo

Philadelphia Police Commissioner Richard Ross is defending the actions of officers saying his officers “did absolutely nothing wrong.”

Starbucks employees called 911 to report a trespassing complaint. The employees told officers the two men wanted to use the restroom but were told the facilities are only for paying customers. The Starbucks employees then asked the men to leave, but they refused, Ross says.

Officers responded and asked the men three times to “politely to leave the location because they were being asked to leave by employees because they were trespassing.” When the men again refused to leave, they were arrested “without incident,” Ross says.

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